Our interviewing Techniques teaches participants to communicate with potentially threatening people to determine if any detected behaviour is in fact suspicious and/or threatening through specialized communication techniques. This module is often implemented after completing the ‘Suspicious Behaviour Detection’
This course will employ lecture, discussion and analysis. The course will have extensive use of case studies, image, role plays, PowerPoint slides and groupwork sessions.
This course highlights the ways to interview people whilst maintaining high customer service and not make it feel like an interrogation.